Complaints Procedure

It is Unicom's aim to always offer a high quality of service to all our customers. However, we understand that sometimes things can go wrong. If you believe that we have not delivered the service you expected, we want to hear from you. Please get in touch so that we can understand your concerns and provide our response.

Call

To talk to a member of our customer service team please call us on 02039915400

Our opening times

Monday to Friday from 9am to 5pm

Saturday & Sunday we are closed

Email Us

Our email address is complaints@unicominsurance.co.uk

For security reasons, please include your name, first line of address and postal code, along with a contactable telephone number. Please also include the nature of your complaint and we will make contact to discuss in order to discuss your complaint further

Write To Us

Our address is Unicom Insurance Services, Turnford Place, Broxbourne, Hertfordshire, EN10 6NH

Please include the nature of your complaint and we will make contact as quickly as possible to discuss your complaint further.

If You Are Not Happy With Our Response To Your Complaint

If you’re not happy with our response to your complaint you can ask the Financial Ombudsman Service to carry out an independent review of your complaint. You also have the right to ask the Financial Ombudsman Service to carry out a review should we be unable to resolve your complaint within 8 weeks.

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found at www.financial-ombudsman.org.uk

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