Voted Motor Trade Insurance Provider of the Year 2017 by the public 
It is Unicom's aim to always offer a high quality of service to all our customers. However, we understand that sometime things can go wrong, In accordance with our Regulators we are obliged to tell you about our complaints procedure.
Complaints can be made either in person, verbally or in writing (including email). Full details of the complaint will be taken and registered. If possible the complaint will be resolved there and then. If we are unable to settle the issue, then the matter will be handled by a member of the management team.
Sometimes we may need more time to fully investigate your complaint. If this is the case then we will provide you with the following information:
In the unlikely event we're unable to give you a final response within 8 weeks we will contact you and explain why we are not in a position to resolve the complaint, what investigations have so far been conducted and what future investigations we intend to carry out. We will also confirm when you canexpect to receive a further response. However should you be dissatisfied with the delay, you have the right to complain to the Financial Ombudsman Service and we will send you an explanation leaflet. Furthermore, you may be entitled to some form of compensation; this will depend on the type of business and circumstances of the complaint.
We will consider the complaint closed when:
If you have any questions or would prefer to speak to someone, please call us on the numbers above or click for more contact options...
Contact UsPlease check our list of frequently asked questions, your query may have already been answered
F.A.Q's
The motor trade is vast, populated by people in a wide range of professions. One [...]
Motorists who buy new and used cars from a dealer may well be offered gap insura [...]
There are numerous factors to consider when buying a car, number of seats, fuel [...]
There isn’t a driver in the world who enjoys sitting in traffic. But whatever [...]
You must use form VTL301 to apply for a new motor trade licence, this is availab [...]
2017 was an uncertain year for the UK motor trade, new car sales fell for the fi [...]
Plenty of motorists in the UK enjoy building and driving kit cars, and there are [...]
Many aspects of owning a car can be unpredictable. There’s no crystal ball tel [...]
You must use form VTL301 to apply for a new trade license, this is available to [...]
Incidents and accidents involving uninsured vehicles are becoming a huge problem [...]
We’ve all dreamed about taking an impulsive turn onto the dealership forecourt [...]
Just as a fingerprint is a unique identifier to any one person, a registration p [...]
The gross vehicle weight rating (GVWR) measures the maximum permissible weight o [...]
Many drivers of new and used cars will sometimes need to take them off the road [...]
More drivers of new and used cars are considering switching to an electric vehic [...]
When it comes to buying new and used cars, buyers are increasingly switching to [...]
Winter driving throws plenty of challenges at the motorist, from the dazzle of l [...]
If you've ever experienced that awful feeling and sound of trying to start your [...]
The London Congestion Charge was introduced at the start of 2003. It was set up [...]
All motorists are keen to avoid unexpected fines for driving past a speed camera [...]
When it comes to buying new and used cars you will often see adverts offering c [...]
Motorhome drivers often take along an alternative mode of transport to use when [...]
The prospect of owning a hybrid or electric vehicle is starting to tempt more ow [...]
When speed cameras were initially introduced to the UK, drivers of new and used [...]
Whilst there’s a long list of criteria for your car to pass its MOT, these fea [...]
The UK as a rule has mild winters, without the extreme low temperatures and heav [...]
Even the world’s greatest drivers need to know when to leave the car keys on t [...]
Littering is a serious problem in the UK, with the equivalent of 200,000 sacks o [...]
The Law Under the Children and Families Act of 2015 it was made an offence to s [...]
New research by the RAC indicates that vehicle thefts in the UK are on the rise [...]
When it comes to your insurance policy, do you really know your onions, or do yo [...]
A brand new online auction website for car sales has launched in September 2017, [...]
When the UK government introduced a scrappage scheme back in 2009, it was hoping [...]
Each year thousands of motorists suffer breakdowns or incur unnecessary repair b [...]
Importing cars to the UK and re-registering them - Overview There are a num [...]
Endorsements and points on your licence typically remain there for several years [...]
Motor insurance can be one of the most costly aspects of owning a vehicle. Most [...]
Irrespective of how old, expensive, infuriating or reliable your new and used ca [...]
When shopping for a new and used car, reliability is high on the list for many c [...]
From October 1st 2017, a new set of salvage codes will come into effect, replaci [...]
A tachograph is a device which monitors driving distances, speeds and duration. [...]
All of us at Unicom are very very proud to have won this years prestigious award [...]
It's the time of year when new and used cars as well as motorcycles from the UK [...]
We are very aware within the motor trade industry about the planned changes to t [...]
The law has now changed dramatically concerning buying and using child car seats [...]
The UK seat belt laws are straightforward to understand, but there are a number [...]
The iconic London taxi is having a makeover in 2017, with a new, hybrid black ca [...]
We’ve all encountered them: drivers who put on their best ‘butter wouldn’t [...]
The AA has made a rallying cry against motorists who over share footage taken wi [...]
With the June 2017 general election approaching, the UK's political parties are [...]
If this FREE service from Unicom has helped you or your business you can like this page on FB.
A Panel of 9 Insurers
