It is Unicom's aim to always offer a high quality of service to all our customers. However, we understand that sometime things can go wrong, In accordance with our Regulators we are obliged to tell you about our complaints procedure.
Complaints can be made either in person, verbally or in writing (including email). Full details of the complaint will be taken and registered. If possible the complaint will be resolved there and then. If we are unable to settle the issue, then the matter will be handled by a member of the management team.
Sometimes we may need more time to fully investigate your complaint. If this is the case then we will provide you with the following information:
In the unlikely event we're unable to give you a final response within 8 weeks we will contact you and explain why we are not in a position to resolve the complaint, what investigations have so far been conducted and what future investigations we intend to carry out. We will also confirm when you canexpect to receive a further response. However should you be dissatisfied with the delay, you have the right to complain to the Financial Ombudsman Service and we will send you an explanation leaflet. Furthermore, you may be entitled to some form of compensation; this will depend on the type of business and circumstances of the complaint.Â
We will consider the complaint closed when:
If you have any questions or would prefer to speak to someone, please call us on the numbers above or click for more contact options...
Contact UsPlease check our list of frequently asked questions, your query may have already been answered
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