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Coronavirus (COVID-19) Update – 30/01/2021News Update: Unicom's offices closed on Saturdays Get a quote

Coronavirus (COVID-19) Update – 16/06/2022

We would like to thank you for your co-operation during the difficult time that was the spread of the Coronavirus. As a business, our priority is to minimise any risk to our staff and continue to ensuring we are able to service all of our customers. We currently have staff working from home and our offices on a hybrid system yet you may still experience longer than normal delays, but rest assured, we are doing our best to answer all of our customer queries as swiftly as possible.

With this in mind our ability to receive, deal with or send post is limited and therefore experiencing delays, therefore we continue to ask our clients to email items and documents to: Our entire team thank you for your patience and co-operation.

Coronavirus (COVID-19) Update – 30/01/2021

Unicom Insurance Services have now made the decision to close the Office until further official guidance is released.

However, in line with our update provided on the 18.03.2020 (below) we will continue to remain operational for our customers with staff working from home. We understand that this is a worrying time for everyone and we want to assure you that we’re doing everything we can to remain operationally available to assist you and respond to your emails.

Given this update please note, we will be unable to receive, deal with or send post that is usually managed and handled by Royal Mail. However you can still continue to email items and documents to:

We would like to thank for your continued support and understanding during these difficult times and we will continue to provide regular business updates on this page, as the need arises.

Coronavirus (COVID-19) Update – 18/03/2020

Please note that our offices are currently closed due to the current situation with COVID-19. We are not receiving post at the moment so therefore please email any requested documents to our email address

We would like to thank you for your understanding of this decision.


The Directors of Unicom Insurance Services have felt it necessary to provide advanced publication of our Business Continuity preparations in view of current events.

In the event that the business is forced to close at extremely short notice due to the risk of Coronavirus, details of this closure will be posted on our Website.

Our aim is to continue operating as many essential services / areas of the business as possible. We intend on doing this by having a number of staff operating offsite in Data Protection compliant conditions.

Whilst we look to keep disruptions to an absolute minimum we do anticipate there may be a reduction to the usual speed of service provided and it may become necessary to deal with requests on a priority basis.

However, all efforts have been made to ensure essential areas of customer service continue to operate as effectively as possible.

New Insurance Quotes

Please send us an email and someone will contact you shortly:

Claims Reporting

If you are a Policyholder reporting a new claim. Please phone our Claims Reporting Helpline on 0800 205 5506 (24 Hours)

Mid Term Adjustments

Please send us an email and someone will contact you shortly:


Please send us an email and someone will contact you shortly:

General Administration

Please send us an email and someone will contact you shortly:

Compliance and Complaints

If your enquiry relates to a Compliance matter::

Please send us an email and someone will contact you shortly:

If you would like to register a Complaint, please contact the relevant department who will register your complaint and try to resolve it. If they’re unable to provide a resolution the matter will be handled by our Complaints Department in accordance with our usual procedure.

General Post Enquiries

Due to the temporary closure of 300 Southbury Road, we’re unable to provide a timescale of when we will be able to receive and deal with postal items.

We envisage high volumes eventually being received. Once received we estimate it may take 10 Business Days to deal with your item.


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